6 July 2020
myroyalmail is updated daily

Coronavirus - latest advice and guidance

We want to keep all our colleagues up-to-date on the coronavirus pandemic and what it means for Royal Mail and our people.
Coronavirus - latest advice and guidance

We wish to reassure colleagues that since the beginning of the coronavirus outbreak, we have been closely following Public Health England and World Health Organisation (WHO) guidance so that we can provide advice on preventative measures and minimise the risks to our people.

The latest up-to-date information and advice can be found within our Questions & Answers document (updated 06/07/20 16:20).

The latest updates include returning to work, sick pay and 'extremely clinical vulnerable' employees.

It is crucial that everyone follows basic hygiene techniques. This includes, washing your hands regularly, particularly before eating, and regularly using antiseptic wipes to clean shared equipment, such as keyboards, PDAs and scanners. 

If you have a cold, dispose of any tissues immediately and try to cough into your elbow rather than into your hands.

Temporary use of face masks - please refer to the updated guidelines here.   

What to do if...

  • you think you have symptoms
  • you might have been exposed to the virus (through travel or contact with a suspected, or confirmed, case.

Colleagues should visit the NHS 111 online portal and complete the coronavirus self-assessment questionnaire.

The UK Government has extended testing for coronavirus to essential workers, including Royal Mail employees and their households who are self-isolating with symptoms. Eligible employees can self-serve via the UK Government website: https://self-referral.test-for-coronavirus.service.gov.uk/.

A full testing questions and answers document is available here.

Additional information

  • Click here for the latest Public Health England advice and guidance.
  • Click here for a list of NHS FAQs.

Press play on the below coronavirus RMtv Special programmes for more information.

RMtv 12 June - Our challenge 
Coronavirus is impacting the UK economy. Ricky McAulay and Simon Barker discuss the challenges Royal Mail face

Then. Now. Always
Once again, Royal Mail is delivering for the country. We've issued a new film, celebrating the key work of all of our colleagues and reminding customers about how we've always been there for them. 

RMtv 2 June - Customer confidence
The coronavirus crisis has brought many challenges but supporting our customers is integral to what we do. The essential service our postmen and women provide is helping life in lockdown, including the customers who need us most. The programme also includes Jon Nicholson, sales director – parcels, on the invaluable role we’re playing. 

RMtv 28 May - Test kit collections We have been successfully expanding the home collection of coronavirus test samples by colleagues, following the initial pilot in Truro. Last week, we rolled the service out to a further 162 delivery offices with great support and involvement of our unions and achieved excellent quality of service. We expect to be collecting around 30,000 kits daily. Home collection is one of three services we are providing to support the Government. Royal Mail Relay collects samples from drive-through test centres at the end of each day, and we have started an official trial of collection from priority postboxes with a view to ramping it up in the future.

RMtv 22 May - Employee Survey 2020 The results are in. Find out what you told us and what happens next.

RMtv 19 May - Protective equipment Playing a vital role delivering protective equipment to care homes – and our colleagues​. 

RMtv 14 May - Covid-19 challenges Coronavirus has had a major impact on the global economy. The latest RMtv takes a closer look at how the UK has been affected and features Ricky McAulay on how the virus is impacting our business, as well as Val Walker from our strategy team who provides further insight on how our postal peers are faring. 

RMtv 12 May - 'Thumbs Up' success Hear how our 'Thumbs Up' campaign, and the outpouring of community gratitude, has struck a chord with colleagues. 

RMtv 7 May - Covid-19: The impact How the global coronavirus crisis has affected parcel and letter volumes and what this means.  

RMtv 6 May - Cleaning standards The work of our cleaning teams has increased to keep us all safe from covid-19. 

RMtv 1 May - Covid-19 testing kits We’re proud to be delivering and returning coronavirus test samples to labs across the UK.

Driving during covid-19 Mark Bromhall has some safety advice for our drivers during through coronavirus. 

RMtv 22 April - Community care Our postmen and women are providing more than just a delivery service during coronavirus. We've been inundated with praise from customers and have seen our people given national recognition in the media. We share some of the stories that demonstrate our community care. 

RMtv 17 April - "Thumbs up" We’re asking customers to show their appreciation for their postman and woman by giving them a ‘thumbs up’ - from a safe two metres distance - as they go about their rounds during the coronavirus pandemic. Health Secretary Matt Hancock and former Home Secretary, and former postman, Alan Johnson also provide their thanks. 

RMtv 15 April - Your questions part one Shaun Davis answers some of the commonly received questions we get on coronavirus including protective equipment, self-isolation and mental health support.

RMtv 14 April - Social distancing How Swadlincote Delivery Office has implemented successful social distancing measures. 

RMtv 10 April - A message from our customers We say thank you to all of our colleagues and acknowledge their incredible efforts in these extraordinary times. The programme also includes touching messages of thanks from two customers.

RMtv 7 April - Testing kits We're delivering and returning coronavirus testing kits for NHS staff. This programme takes a look at this vital service we're providing and how we'll keep colleagues safe.

RMtv 3 April - Community lifeline How Royal Mail is helping pharmaceutical companies provide vital medications to their customers.

RMtv Special 1 April We discuss the importance of our Door to Door product and the operational changes we're making. 

RMtv Special 27 March - Markets update We issued a statement to the markets giving guidance on Royal Mail's financial position due to the coronavirus pandemic.

RMtv 27 March - Social distancing National operations director Simon Barker provides guidance on social distancing, and global director compliance & sustainability Shaun Davis answers some health and safety questions.

RMtv 24 March - Thank you Group CEO Rico Back’s letter of thanks to colleagues, plus Cynthia Wee from PostEurop shares what’s happening with postal companies across the continent and how postmen and women are being supported.

RMtv 20 March - COVID-19 Q&A Global compliance & sustainability director Shaun Davis answering some of the more recent colleague questions on coronavirus. 

RMtv 20 March - COVID-19 pay and policy We discuss sick pay with Helen Diksa director of HR, IR and policy. 

RMtv 16 March - Coronavirus update We speak to national service delivery director Ricky McAulay. 

RMtv Special 10 March - Coronavirus update Q&A with global compliance & sustainability director Shaun Davis and CWU's national health, safety & environment officer Dave Joyce. 

RMtv Special 4 March - Coronavirus Special coronavirus programme with global compliance & sustainability director Shaun Davis. 


RM Radio 

Episode eight: Covid-19 and Royal Mail Responding quickly, working with our unions, protective equipment, mental health, Government service, our people, what happens next. Hear it all with Shaun Davis in our feature-length podcast.

Episode seven: Delivering for the CompanyWe hear from the Royal Mail team about how the work we’re doing on the frontline is making an impact across the UK. Not just for people at home, but for businesses, the NHS and vital services like care homes too.

Episode six: Worldwide wonders - No place in Royal Mail felt the impact of the coronavirus pandemic sooner than our Heathrow Worldwide Distribution Centre (HWDC). The plant keeps our global business moving and colleagues there realised life would never be the same, as soon as the first changes were apparent from parcel volumes due from China. We find out what changes HWDC had to make, how colleagues adapted at pace and how morale remains high, thanks to the strength of the team’s camaraderie. 

Episode five: Workshop warriors - More than 1,000 technicians are keeping our fleet of 50,000 vehicles on the road. In this episode, which you can listen to by clicking the below link, we hear from some of the “workshop warriors” who are working hard to get our teams back on the road as quickly as they can.

RM Radio exclusive - The Prince of Wales and The Duchess of Cornwall send a message of support to Royal Mail postal workers  Exclusively for RM Radio, listen to His Royal Highness read the letter to colleagues in full. Also in this episode, how we're delivering vital coronavirus testing kits. 

Episode three: Lockdown life-savers – Former Royal Mail employee Gary Milne shares how we’re helping provide vital medical equipment for his Healthcare at Home business. Echo Pharmacy express similar thoughts and two small business customers tell us how different their lives would be without Royal Mail. 

Episode two: More than the mail – We meet postmen and women across the UK delivering more than just parcels and letters. Discover how they're brightening up the dark days of lockdown life for vulnerable customers and raising smiles – and charity cash – by hitting their rounds in fancy dress. 

Episode one of your new podcast - "Delivering for our country". Click here to listen to our first episodeThe episode focuses on the work our postmen and women are doing on delivery, delivering for our country at this unprecedented time with coronavirus impacting all of our lives. Our key worker status gives our people unique insight into how we're keeping communities connected.​

The podcast is available across popular platforms, including Spotify and Google for Android. You can also listen to the episode by clicking here. You can also listen back to episode one, too. And if you share how you’re listening on social media using #RMRadio you could win a set of Bluetooth headphones. Remember to share with your colleagues!


Click here for the latest advice and guidance from Public Health England.

Click here for a list of NHS FAQs.

Click here to access the NHS 111 online webpage if:

  • you think you have symptoms
  • or, you think you may have been exposed to the virus

NHS 111 online will ask you a few questions and tell you what to do next.

It is important that everyone follows basic hygiene techniques. Wash your hands regularly, particularly before eating.

Use antiseptic wipes to regularly clean any shared equipment, such as keyboards, PDAs and scanners.

If you have a cold, dispose of any tissues immediately using the NHS Catch it, Bin it, Kill it guidance and try to cough into the crease of your elbow, rather than into your hands. Click here for the WHO handwashing advice poster.

As a general reminder, First Class Support is a free 24/7 confidential support helpline 0800 6888 777 providing a range of support services including health, counselling, debt and legal advice and practical help.

Positive mental health: Overcoming mental health problems - written by Shaun Davis and Andrew Kinder
These chapters will help you to take charge of your mental health by improving your understanding of mental health conditions and will explain how to manage these in challenging times and everyday life.

Should the information and materials on this page not answer specific queries you may have regarding coronavirus, please speak to your line manager or contact coronavirus.advice@royalmail.com