27th Jun 2017
Royal Voluntary Service is the 100th supporter of consumer choice campaign, Keep Me Posted. Keep Me Posted, which launched four years ago this July, campaigns for   consumers to receive their financial information in the format that is easiest for them – be it text, paper, email or a mixture of all three.David McCullough, chief executive, Royal Voluntary Service, said: “For the last four years, Keep Me Posted has been fighting for the rights of vulnerable consumers, such as older people, to receive important information in the best format for them. We are very happy to be joining them in that fight.”Royal Voluntary Service is the 100th supporter of consumer choice campaign, Keep Me Posted. The charity joins organisations - including Alzheimer’s Society, Money Advice Trust, Age UK and Action for Children – in the fight to retain consumer choice when it comes to how you receive your financial information.Older people’s charity, Royal Voluntary Service, wants to create a society where everyone feels valued and involved whatever their age. They are one of the largest volunteer organisations in the country with over 35,000 volunteers helping older people stay active, independent and able to continue to contributing to society.David McCullough, chief executive, Royal Voluntary Service, said: “For the last four years, Keep Me Posted has been fighting for the rights of vulnerable consumers, such as older people, to receive important information in the best format for them. We are very happy to be joining them in that fight.“According to the latest Office of National Statistics figures more than a quarter (22%) of people aged between 65 and 74 don’t access the internet on a regular basis¹. This rises to a 59% for over 75 year olds. These people are at risk of being in the dark about their financial status if they are pushed to online accounts and electronic communication.”As part of the 100th celebrations, Judith Donovan CBE, chair of the Keep Me Posted campaign, hosted a discussion on the importance of consumer choice at the charity’s Hanley centre, near Stoke-on-Trent. Over 15 people attended and talked about the need for businesses to listen to their customers.Judith Donovan CBE, Chair of the Keep Me Posted campaign, said: “Royal Voluntary Service works hard to ensure that older generations are involved and not left behind by society. We 100% back that goal, and never more so when it comes to businesses and organisations communicating in the best way for their customers.“The number of people over the age of 65 years old is growing. In 2015, 17.8% of the population were over 65 years old; this is projected to continue to grow to nearly a quarter by 2045². We need to safeguard the rights of everyone now, before it is too late.”- Ends –Notes to editors:¹ ONS - Internet Users in the UK: 2016² ONS Overview of the UK population: March 2017 About the campaign:The Keep Me Posted campaign is chaired by Judith Donovan CBE and is a partnership of representatives from 100 concerned organisations such as mental health charity Mind, DementiaUK, The Money Charity, and the National Consumer Federation.Keep Me Posted campaign partners believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication, which isn’t always preferable or suitable for a large proportion of UK consumers.
30th Mar 2017
 Keep Me Posted campaign is delighted to announce that it has welcomed its 99th supporter – research and action based institute, The Young Foundation.The Young Foundation’s CEO, Baroness Glenys Thornton, said: “We are pleased to support the Keep Me Posted campaign. Consumers deserve the right to choose how they receive communications from businesses without penalties so we are joining the call for companies to step up and prioritise the rights of individuals.” The Young Foundation has pledged its support for the Keep Me Posted campaign. Keep Me Posted fights to ensure that service providers offer consumers the choice of how they receive bills and statements, without incurring any financial penalties. The Foundation, which is led former Women and Equalities Shadow Minister, Baroness Glenys Thornton, works across the UK and internationally to create insight and innovations which put people at the heart of social change. They do this through research, work with communities and social innovation. They have created and supported over 80 organisations including: Which? The Open University, Language Line, Social Innovation Exchange, School for Social Entrepreneurs, Uprising and Action for HappinessThe Young Foundation is the 99th supporter to join the Keep Me Posted campaign. Baroness Glenys Thornton, CEO of The Young Foundation, said: “We have a long history of championing the rights of consumers including setting up The Consumers Association and Which?, so we are really pleased to support the Keep Me Posted campaign. We look forward to working with them on highlighting the plight of thousands of consumers – such as the elderly, people with disabilities, and those that lack access to the internet or basic digital skills - who rely on paper statements and bills to track their finances.   “Consumers deserve the right to choose how they receive communications from businesses without penalties so I am proud to add my voice calling for companies to step up and prioritise the rights of individuals.”  Judith Donovan CBE, Chair of the Keep Me Posted campaign, said: “The Young Foundation is a leader in bringing together thinkers and policy makers from around the world to debate and develop new ideas to tackle inequality. They support innovative and impactful community based social innovations that put people at the heart of real social change.“We are delighted to have them on board and are excited at the prospect of working together to ensure that the people retain their right to choose how they are communicated with.”   Ends Notes to editorsThe Keep Me Posted campaign is chaired by Judith Donovan CBE and is a partnership of representatives from 99 concerned organisations such as mental health charity Mind, DementiaUK, The Money Charity, and the National Consumer Federation. Keep Me Posted campaign partners believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication, which isn’t always preferable or suitable for a large proportion of UK consumers. 
18th Apr 2016
OVO Energy has been awarded the Keep Me Posted campaign’s ‘Best Practice’ mark of distinction – the only energy provider in the UK to be recognised with the award OVO Energy has committed itself to protecting the right of its 650,000 customers to receive paper bills and statements OVO Energy has become the first energy provider to be awarded a ‘mark of distinction’ by the Keep Me Posted campaign. The mark serves as an indication to consumers that a business has made a commitment to giving its customers a choice in how they are communicated with. Despite many companies’ current moves to get consumers online, OVO Energy has committed itself to providing its 650,000 customers with communication that suits their needs. Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “I’m delighted to award OVO Energy with the Keep Me Posted campaign’s ‘Best Practice’ mark of distinction. OVO clearly values its customers’ right to manage their accounts however they see fit. They offer online account management but also guarantee customers paper bills if they want or need them – this is the very essence of consumer choice and we believe this should be standard across all service providers.” Justin Haines, Customer Services Director, OVO Energy said: "At OVO we pride ourselves in giving customers the choice in how they interact with us, whether it's by phone, and our award winning customer service, by post, or our effortless digital platforms and apps. We're delighted to be the first energy supplier recognised by the Keep Me Posted campaign.".” OVO Energy joins Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water, Wessex Water and Thames Water as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:
7th Mar 2016
·         Thames Water, the UK’s largest water provider, has been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction ·         Thames Water has committed itself to protecting the right of its 15 million customers to receive paper bills and statements Thames Water, the UK’s largest water provider, has been awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Marks act as a symbol to help consumers instantly recognise when a business has made a commitment to giving its customers a choice in how they are communicated with. Thames Water serves more than 15 million customers and it has been awarded a Mark of Distinction due to its commitment to providing all of its customers with paper bills and statements, without charge or penalty. The provider joins a number of UK water companies who currently back the campaign, including recent recipient Bristol Water Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “I’m delighted to award Thames Water with the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction. It is great to see another provider making moves to protect their customers and indeed, putting the customers’ right to make the best choice for them at the forefront.  Having access to paper billing is especially important considering  our research shows that people are better able to manage their finances when using paper statements (75% vs. 48% of those with electronic payments)*. By continuing to offer paper bills and statements, Thames Water has demonstrated its commitment to giving its customers a choice in how they are communicated with. Andrew Reaney, chief customer officer at Thames Water said: “We pride ourselves on giving our customers flexible choices and a personal, tailored service – so we’re very pleased to have been awarded this mark of distinction.”Thames Water joins Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water and Wessex Water as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:·         Without imposing charges or other penalties**·         Without removing paper or altering frequency unless there is prior agreement·         Without taking away continued access to onlineJudith Donovan CBE, continued: “It has always been the aim of our campaign to empower consumers and give them a voice as they are increasingly marginalised by the rush to digital. The ‘Marks of Distinction’ will ensure that when seeking a new supplier for financial services, utilities or telecoms, consumers can look out for our symbol and know their rights will be protected.” - Ends –Editor’s Notes:* Research taken from Keep Me Posted ‘Managing money online –working as well as we think?’ report prepared by London Economics with research conducted by YouGov, January 2015** The campaign will also begin rewarding some companies a ‘Good Practice’ Mark, in the event that they charge for paper bills but in a way that is considered fair and equitable to the cost of providing the bill. This follows research by the campaign that found that some providers charge up to £1.90 for a paper bill or statement, representing as much as a 442% mark up on the approximate cost to the provider. Bristol Water is the first new provider to be awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign, following its introduction to mark the campaign’s two-year anniversary.  About the campaign:The Keep Me Posted campaign is chaired by Judith Donovan CBE and is a partnership of representatives from 85 concerned organisations such as mental health charity Mind, DementiaUK, The Money Charity, and the National Consumer Federation. EDM 286, which recognises the work of the Keep Me Posted campaign, has achieved cross party support with 94 Members of Parliament from a range of political parties signing the motionKeep Me Posted campaign partners believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication, which isn’t always preferable or suitable for a large proportion of UK consumers.For further information or for more information on the Keep Me Posted campaign, please contact:  Cordelia Jacob, Lansons, 020 7566 9773, keepmeposted@lansons.com  
18th Nov 2015
Bristol Water is the latest service provider to be awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Marks act as a symbol to help consumers instantly recognise when a business has made a commitment to giving its customers a choice in how they are communicated with.Read the full announcement...
21st Sep 2015
Blackpool is one of the UK’s least connected towns, according to the Keep Me Posted campaign and research from the Office for National Statistics.The campaign, which fights for consumers’ rights to receive paper bills and statements from their banks, utility companies and telecoms providers, found that a number of UK towns and cities have significantly lower than average internet use. Nearly a third (31 per cent) of Blackpool’s population have either never used the internet or used it more than three months ago.Other places in the UK where regular internet use is still significantly lower than the national average (13.5 per cent) include Belfast (23.5 per cent) and Liverpool (19.8 per cent). Read the full release:
1st Jun 2015
See what you think!
9th Mar 2015
Trust and security are the top concerns that stop people who use the internet from banking online, a major behavioural study* commissioned by the Keep Me Posted campaign has revealedAround two thirds of people (65 per cent) that don’t bank online cite concerns over trust. This was followed by security concerns (64 per cent). Only one per cent said it was because they rarely use the internetThe study also revealed the most important reason for receiving a paper bank statement is to check for fraudulent or incorrect transactions (77 per cent)  Read the full press release here:  
2nd Feb 2015
Read a full copy of our research about managing money online below
2nd Feb 2015
A major new behavioural study published today has revealed that people are able to manage and improve  their finances better when they receive bank statements through the post rather than online. The study by London Economics for the Keep Me Posted campaign, which is thought to be the biggest study of its kind, looked at the effectiveness of paper versus online statements. It found that: * People were twice as likely to correctly identify how much money was in their account if they received the statement by post (82% vs 32% who received statements online) *75% of those who received a paper statement were able to correctly assess the financial health of their account compared to 48% who received an online statement *Those who received paper statements were also better able to spot ways in which to improve their finances, such as reducing spending (90% compared to 77%). While many respondents said receiving information in an electronic format helped them manage their finances better, the result of the behavioural test found the opposite was true. Read the report's executive summary below or go to keepmeposteduk.com/news for the full press release.

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