Emma-Kate Francis, Cowbridge

It's so much easier to have a paper record handy"

Picture of Emma-Kate FrancisEmma-Kate Francis is a jewellery designer in Cowbridge, South Wales. The 34-year-old currently pays £6 a month, plus VAT to receive an itemised paper phone bill from BT, after the company stopped providing them for free earlier this year. Though the cost may not seem a lot, she says for small businesses, that can really add up over a year.

A confident web user, with her own website at emmakatefrancis.com, she could receive her bill by email for free. But Emma-Kate says when she’s doing her accounts, it’s so much easier to have a paper record handy. “I can file them away and they are there ready, rather than having to print anything off when I need it. I also think it’s easier to check for errors on paper, rather than online.  

  Samantha Farmer, Bury St Edmunds 

I prefer the prompt of a bill coming through the letter box – it means I can pay them and tick them off my list"

 

Samantha FarmerSamantha Farmer, 28 from Bury St Edmunds, is a busy working mother with a son Sebastian, 1. Since starting her family Samantha has used paper bills to help her monitor her finances as their arrival prompts her to check them.

“Working and bringing up a child is hard enough, without having to constantly go online to check whether important things have come through. I prefer the prompt of a bill coming through the letter box – it means I can pay them and tick them off my list. I’m absolutely computer savvy, but having copies of important documents on paper means that I can keep them in a safe place and lay my hands on them when I need them.”

Ann Stevens, Helensburgh

Ann is very concerned that changes would leave her unable to manage her finances independently"

Ann Stevens, 66 from Helensburgh, is a pensioner who lives alone. She has never used the internet before and is a self-confessed ‘techno-phobe’. Ann currently receives all of her bills and statements via paper mail.

Ann says that she would be ‘annoyed’ if any of the businesses or organisations that she uses changed her current way of receiving correspondence without giving her a clear choice and is ‘very concerned’ that changes would leave her unable to manage her finances independently as she ‘likes to keep [her] own affairs in order’. 

 

Alison Brown

Without access to paper statements she wouldn’t be able to effectively look after her mother’s finances"

Alison BrownAlison Brown, 57, from Bristol, thinks it’s incredibly important to have the choice of paper and online. Without access to paper statements she wouldn’t be able to effectively look after her mother’s finances. Her mother also prefers paper, as she not only likes to have copies of her own important documents but enjoys the experience of getting post.